Email. Networking and WiFi. Virgin Broadband uses coaxial cabling, not telephone cabling. SpeedI sign up for vm broadband and I was offered self instalation kit . The wall box may be branded with the logos of an old cable TV company (not VM). But there are 2 wires leading which can be plugged in the hub. You need a small spanner to remove this, then push the provided connector over the exposed end. I cannot find a Virgin wall socket within my flat. Preparing for Landline changeover to fibre. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. 85K; Tudor. Manage Your Account. If you look into the back of your Hub, you'll see a port. I don't have a Virgin wall socket. Forum; Apps. . signed up and was given the option of self installation. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Options. The one thats on the bottom is the one you need for Virgin. . Options. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)It's quite possible that one socket is inactive because its cable was cut years ago. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I don't work for Virgin Media. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayPlug the cables into the Hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Don’t plug the power cable into a plug socket yet. Get virgin engineer to move the wall socket. You can also identify a split socket looking at the side. Joining in Options. Stream from Virgin Media. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. I was told when purchasing the broadband package that fibre was available here and already in. i opted for the self install, however on inspection we don’t - 5112503. Hi there , welcome to our forum and thanks for your post. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. I wanted to check with people on here before trying to get an engineer in, just. Or you may be quicker than average! You won’t be involved the whole time. Browse. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. There is no fibre socket in this house. Browse Virgin Media Virgin Media Community. Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. My Virgin Media App. I am attaching photos of what i can find in. Got my virgin media self install kit but I don't have a virgin socket. Also tried the Ethernet, not. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. We have a virgin media wall socket with an ethernet port in the wall but. The cable could be hidden within, or behind, furniture. Tudor. Browse Virgin Media Virgin Media Community. No Wall Socket for Internet and TV. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. This is usually marked as Line 1. Volt. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. 0 Kudos Reply. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I have signed up as a new user for Virgin Fibre. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). Just push to fit Firmly push the end of the cables into the. Some properties do not have a wall socket, only a cable. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Was told that an engineer would come out, look at the sockets and do the switchover. The cable going in will be a double “shotgun barrel” type cable. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Stay safe online. Can anyone advise on this issue, or I think that should be set up by an engineer from VM right? How long will the QuickStart installation take me? WiFi Hub - 30 mins. I've looked for an external box but cannot. QuickStart, set up and connections. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Once connected it directly to a hub, a little bit loose, but then interne. These enter my house via an air brick/vent very close to. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Mark as New; Bookmark this message;. Call them up and mention it to them otherwise they more than likely won’t say anything about it. SpeedI got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Some properties do not have a wall socket, only a cable. Try the automated service status number 0800 561 0061 to check for any faults in your area. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Hi mariz2198, thanks for posting and welcome to our community. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. I’m rubbish with stuff like this and - 5198150. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. Sometimes there is no VM wall box, just a trailing cable. . on 10-02-2022 17:26. I have received my quick start-up kit. Virgin TV 360. A Virgin Media wall socket is simply a point of entry into your home. . virgin media internal wall box. Image below of the Virgin Media PSU Plug that connects to the coax. Browse. These enter my house via an air brick/vent very close to. Broadband. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512 Browse Virgin Media Virgin Media CommunityOptions. Networking and WiFi. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 4 weeks ago. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The cable terminates on a box indoors wherever you want it, within reason. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Virgin cables must only be provided by isolated sockets provided by Virgin Media. 18-02-2023 10:23 - edited 18-02-2023 10:33. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. There were many cable companies that originally built the networks in the early 1990s. Hi team . QuickStart, set up and connections. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. to be phone lines. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Back a step. 3 minutes ago. VM BB TV Landline. Any help please?Re: No virgin media wall socket. . Quickstart is the quickest and easiest way to setup our services. Hello sophieboulter1. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. - 5250024Connecting broadband cables to the wall in Networking and WiFi 12 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdaySolved: Previously, I had BT connection so I need a wall socket. The phone has been plugged into a wall socket and was working fine for years. QuickStart, set up and connections. Virgin Mobile. on 31-12-2021 10:47. However no idea of how long that might take. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. There’s even no BT wall socket. The cable could be hidden within, or behind, furniture. Broadband. I have tried to contact vm but I don’t have a landline number so they w. QuickStart, set up and connections. See where this Helpful. Speed. The cables from the external box lead to a Bt open reach socket and a blank socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. V6. on 30-12-2022 13:33. Past occupiers of your property may have removed. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Cihank617. Networking and WiFi. 3 5 comments Best Add a Comment LayerTough • 1 yr. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. However, I do not have any of the specified wall sockets available. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. 1 Mar 2016. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I’ve got a broadband only package with a self install and yet the cable doesnt fit into the wall socket. Broadband. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. 01-02-2023 10:59 - edited 01-02-2023 11:00. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall - 5205861. Sorry to hear you don't have a VM wall socket. Networking and WiFi. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Virgin Media; My Virgin Media. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. . Sometimes there is no wall box, just a trailing cable. So yes, following many takeovers, this is now your Virgin Media connection. That is a rooftop aerial outlet for Freeview TV. Forum; Apps. Volt. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. He spent time looking around outside and said he needed to speak to his - 5200239. If you look into the back of your Hub, you'll see a port named. but I have no Virgin Media Wall socket in my house. TiVo. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. . Has anyone had the same problem?Plug the cables into the Hub. Aug 8, 2019. There will be two distinct input lines coming from each end of the socket. Just had the Hub 3 delivered for Quickstart. Plug the cables into the Hub. The wall box may be branded with the logos of an old cable TV company (not VM). I need to arrange for an engineer. 168. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Getting Connected with Virgin Media is easy when you have a wall socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. and view the images for a range of different wall box options. No wall socket Go to solution. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. I am going to send you a private message. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Can I use one of three splitter cables? The middle one is labelled Virgin media. Re: No wall socket. and view the images for a range of different wall box options. Get the Hub ready by connecting the wires. The new cables from your Quick Start kit will be push fit. The other is marked TV, & this is used for TV & Broadband. Please help - 5208212If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Networking and WiFi. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. Get the Hub ready by connecting the wires. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Tudor. on 03-08-2020 18:05. No Virgin media wall socket JakeDobinson. Community FAQ Sign in. All the wall sockets I can see are for BT. If an engineer is offered - accept that. . Tried looking but can't see a way to book an engineer for this? Thanks. I have also checked outside and there is no box either on my property or on my boundary wall. I will pop you a PM across now, please keep an eye. 194. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. I have a separate Virgin media feed into the house, with TV and broadband. Can't get through to anybody for help! 0. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. I just moved into a new apartment, and bought a broadband from virgin media. Go to our service status page. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The existing cables will be screw-on (11 mm spanner or pliers required). in. The internal wall boxes are mostly oblong. Incidentally the phone socket is redundant if not in use and can be safely removed. Call the pre-installation and delivery team on 0800 052 1734. Re: No Virgin media wall socket. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. . Browse Virgin Media Virgin Media Community. Whichever is the most suitable. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. V6. Second, you'll likely need a manned installation for your VM services. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Very Insightful Person 107. However the wall. I have tried to contact vm but I don’t have a landline number so they w. on 03-08-2020 18:05. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Hi, I ordered self-install kit just to find out there is no Virgin socket in my new property. Wall sockets and no connection. Could an engineer be arranged to install please as my account is due to go live today. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). TV on the go. No Virgin wall socket. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. It's been - 5286765Hi VM team, We moved today to our new house. I've tried looking but can't see a way to book an engineer for this? Thank you. No virgin media wall socket tired_man. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. (My photo is too big for - 5104888Then plug the adaptor into the wall socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't. on 31-12-2021 10:47. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). SpeedSolved: We recently applied for a virgin package of tv, phone and broadband. No wall socket for my broadband quick set up. 0. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. I was never asked if I had a wall box. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 33. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. No internet, unfortunately. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2. But the metal isolator box looks like it might be the wrong way around. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. #2. Trace any cables coming out of it and check the ends of them. When ordered it didn't say anything about needing a VM wall socket. V6. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Received the kit and was excited to set up until I realised you need an ethernet wall socket. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. I need engineer. . FAQ Sign in. SpeedAs its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). Broadband. B&Q are running low on these however. Home Phone. Call the pre-installation and delivery team on 0800 052 1734. Is there likey to be any problem with this, such as degraded of weaker. on 07-09-2022 19:28. I just found a box in the closet which has a cable indicated as CABELCON 4. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Networking and WiFi. Have a look - 5286765. Or if the other end of the white cable is in a more useful. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. Rob. Im a new VM customer, and am getting Broadband and phone. These are usually provisioned from an equipment cupboard outside the flats. . Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. . No wall socket to connect. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. . I was never asked if I had a wall box. --. Don’t plug the power cable into a plug socket yet. Dave. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Ordered VM broadband and was recommended by the website to select the self quick install option. The isolator has a terminator cap (marked below) fitted to the open end. The top “capped” one is marked FM & has been disused since cable went digital. 01K; 1. We have tried plugging it into the only box we found it would fit but no luck. Networking and WiFi. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. on 23-10-2022 13:36. Connect the Hub’s power cable with the blue tab. I called Virgin and used the automated option to request they send a signal to activate, which should have happened automatically. It has two outputs on the left of the wall box. 0 Kudos. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. Some of the cables hanging out the wall were cut off after the house improvements. We would like to show you a description here but the site won’t allow us. 9. Just had self installation delivered, have no wall socket just two cables from the wall. Try the automated service status number 0800 561 0061 to check for any faults in your area. May I know which one I can connect. com email address to different Virgin account. 1 ACCEPTED SOLUTION. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. All I am aware of terminate the fibre inside. #2. I've got the same problem as above. Stay safe online. Broadband. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Subscribe to RSS Feed;. 😁 I tried Virgin Customer Services with this but they werent able to answer. Email. Back a step. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have a new quick start package . Virgin Mobile. Virgin Media; My Virgin Media. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Does anyone know how to get this to work with my. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. I have only got one rectangular shaped white socket. 03. on 03-12-2022 10:11. So you can either unscrew this one & push on the connector provided in the Quick Start pack. in Networking and WiFi yesterdayOccasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I unscrewed it and there is a male isolator inside the box. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. if you have traced that cable end to a roof top aerial then it would seem whoever intsalled that used the hole that VM had used to pass their cable through after removing it - but thats an F type connector and i did not think that was used for aerial connectors so maybe something is pushed inside th. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. AnthonyRaw1986. Back a step. Email. TV on the go. No wall socket as in 360 guide. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Community; Volt. How can I get a technician getting things sorted?We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. White power light is on and internet light is flashing green. If you can't see anything obvious go. . Fibre cable from wall to router in Speed 4 hours ago; Replacement internal wall box needed in QuickStart, set up and connections yesterday; No socket in QuickStart, set up and connections yesterday; Vodafone to Virgin - Engineer Required? in QuickStart, set up and connections yesterday01/09/14 - 13:14 #2. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. Reply. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. No Virgin Media Wall Socket. SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. However, I do not have any of the specified wall sockets available. on 03-12-2022 10:11. I tried both the wires, it didn’t set up the WiFi. I wanted.